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Terms and Conditions

Terms & Conditions

Welcome to Serendib Voyage! Before using our services, please carefully read the following terms and conditions:

  1. Acceptance of Terms: By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
  2. Services: Serendib Voyage provides a platform for users to search, compare, and book travel-related services such as flights, hotels, car rentals, and activities.
  3. User Account: You may be required to create an account to access certain features of our website. You are responsible for maintaining the confidentiality of your account information and are liable for all activities that occur under your account.
  4. Booking and Payment: All bookings made through our platform are subject to availability and confirmation. Prices displayed are subject to change and may vary based on factors such as travel dates, destination, and availability. Payment for bookings must be made in full at the time of reservation.
  5. Cancellation and Refunds: Cancellation policies vary depending on the service provider. It is your responsibility to review and understand the cancellation policy associated with your booking. Refunds, if applicable, will be processed according to the terms outlined in the cancellation policy.
  6. Travel Documents: It is your responsibility to ensure that you possess the necessary travel documents such as passports, visas, and health certificates required for your trip. Serendib Voyage is not responsible for any loss or inconvenience resulting from inadequate travel documentation.
  7. Travel Insurance: We strongly recommend that you purchase travel insurance to protect yourself against unforeseen events such as trip cancellations, delays, or medical emergencies. Serendib Voyage does not provide travel insurance and is not liable for any expenses incurred due to such events.
  8. User Conduct: You agree to use our website and services for lawful purposes only and to comply with all applicable laws and regulations. You may not use our platform to engage in any illegal or unauthorized activities, including but not limited to fraud, hacking, or transmitting harmful content.
  9. Intellectual Property: All content and materials on our website, including but not limited to text, images, logos, and trademarks, are the property of Serendib Voyage or its licensors and are protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without prior written permission.
  10. Limitation of Liability: Serendib Voyage is not liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of our website or services, including but not limited to loss of profits, data, or goodwill.
  11. Changes to Terms: Serendib Voyage reserves the right to modify or update these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for changes.

Booking Policy

  • 1 – 30 Days prior to arrival 100% payment upon confirmation of the booking.
  • 31 – 90 Days prior to arrival 50% payment upon confirmation of booking and the rest 30 days prior to arrival.
  • 91 – 180 Days prior to arrival 25% payment upon confirmation of booking and the rest 30 days prior to arrival.
  • Peak Season bookings between 25th December to 8th January are chargeable 100% at the time of confirmation.

Cancellation and Refund Policy

All cancellations should be notified in writing to booking@serendibvoyage.com –
Booking Department.

  • Prior to 21 days of arrival 100% refund, minus administrative fees of US$ and the applicable bank charges.
  • Prior to 14 days of arrival 50% of the invoice is chargeable as cancellation fees.
  • Prior to 7 days of arrival 100% of the invoice is chargeable as cancellation fees.
  • Cancellation during the peak season will be charged 100%.
  • No shows for any period 100% of the invoice chargeable as cancellation fees.